If you need to have a repair made or general maintenance performed for your apartment or commercial space, please fill in information in spaces below and we will contact you within 24 hours.

Emergency Numbers:

• Commercial Tenants & Residential Tenants: In case of an emergency please contact 804-358-0220, Option 4.

The following are considered an emergency:

• Fire, evidence of smoke, flood, or a police emergency (Call 911 FIRST)
• If you smell gas in the area or have a water or sewer emergency, such as a busted pipe (Call Richmond City at 311 FIRST to report the emergency, and then contact us)
• No heat when temperature is below 35 degrees and weather permitting
• No air conditioning when medical note has been provided
• Inoperable commode when only one commode in the unit
• Roof leak, appliance leak, or any other leak causing residual damage
• Inoperable refrigerator
• No electricity (not due to power outage in area)
• Lock out only during office hours.  After hours tenant must call a locksmith.

Per the lease agreement, the cost of any repairs for which the tenant is responsible shall be invoiced to the tenant.