Tenant Web Access
If you need to have a repair made or general maintenance performed for your apartment or commercial space, please fill in information in spaces below and we will contact you within 24 hours.
Emergency Numbers:
- Commercial Tenants & Residential Tenants: In case of an emergency please contact 804-358-0220, Option 4.
The following are considered an emergency:
- Fire, evidence of smoke, flood, or a police emergency (Call 911 FIRST)
- If you smell gas in the area or have a water or sewer emergency, such as a busted pipe (Call Richmond City at 311 FIRST to report the emergency, and then contact us)
- No heat when temperature is below 35 degrees and weather permitting
- No air conditioning when medical note has been provided
- Inoperable commode when only one commode in the unit
- Roof leak, appliance leak, or any other leak causing residual damage
- Inoperable refrigerator
- No electricity (not due to power outage in area)
- Lock out only during office hours. After hours tenant must call a locksmith.
Per the lease agreement, the cost of any repairs for which the tenant is responsible shall be invoiced to the tenant.