Maintenance Request
All routine and non-emergency maintenance requests must be submitted using your Tenant Web Access. Our maintenance staff will respond or contact you within 24 hours.
Emergency Numbers:
- Please contact 804-358-0220, option 4
The following are considered an emergency:
- No heat when temperature is below 35 degrees and weather permitting
- No air conditioning when medical note has been provided
- Inoperable commode when only one commode in the unit
- Major water leak or sewer back up (sink, commode, roof, pipes, appliance, etc.)
- Inoperable refrigerator
- No electricity (not due to power outage in area) call Dominion Power at 1-866-DOM-HELP, or follow this link to report a power outage.
- Fire or evidence of smoke (Call 911 FIRST)
- Flood
- Lock out only during office hours. After hours tenant must call a locksmith.
Per the lease agreement, the cost of any repairs for which the tenant is responsible shall be invoiced to the tenant.